Privacy Policy

1. Data Controller

Frictionless Auto Market S.L., with registered office at Calle de la Automoción, 102, 28001 Madrid, Spain, is responsible for the processing of your personal data collected through this platform.

2. Data We Collect

To offer our vehicle purchase-sale services, we process the following categories of data:

• Identificative: Name, surname, ID/NIE, signature.
• Contact: Email, phone number, postal address.
• Vehicle: License plate, chassis, maintenance history.
• Financial: Information necessary for solvency and financing studies.

3. Purposes of Processing

Your data will be processed for the purpose of:

• Manage the purchase, sale or rental of vehicles.
• Process financing applications with collaborating entities.
• Send personalized commercial communications based on your interests.
• Handle inquiries through our customer service.

4. Legal Basis

The legal basis for the processing of your data is the execution of the purchase-sale contract or provision of services, compliance with legal obligations (prevention of money laundering) and your explicit consent for commercial communications.

5. Data Processors

We have technology service providers (hosting, CRM) and logistics services that access your data only under our instructions and with strict security guarantees.

6. International Transfers

We do not carry out transfers of your data to countries outside the European Economic Area, except in cases where the provider has adequacy decisions or standard contractual clauses approved by the European Commission.

7. Data Retention

We will keep your personal data for the time necessary for the purpose of processing and, subsequently, duly blocked during the legal prescription periods of responsibilities.

8. Your Rights

You can exercise your rights of access, rectification, deletion, limitation of processing, portability and opposition by sending an email to privacy@frictionlessauto.com attaching a copy of your identity document.

9. Information Security

We apply state-of-the-art technical and organizational measures to protect your data against unauthorized access, accidental loss or improper destruction.

10. Cookies

We use our own and third-party cookies to improve your browsing experience. You can consult the full detail in our Cookie Policy.

11. Policy Changes

We reserve the right to modify this policy to adapt it to legislative developments. We will notify you of any substantial change through our website or by email.

12. Contact

If you have any doubts about how we treat your data, you can contact our Data Protection Officer at dpo@frictionlessauto.com.